Effective 9/17/2007 TIS will use REMEDY, a trouble ticket system managed by OIT. Tasks submitted to REMEDY by CBA faculty or staff will be identified as TIS responsibility when not completed by OIT help desk
Following is the procedure for obtaining support:
1. If something needs fixing such as:
Contact OIT Helpdesk.
Phone: 974-9900
Online help request form: http://remedy.utk.edu/contact
If OIT is unable to help you solve your problem by phone, REMEDY will refer it to TIS support staff.
2. You may contact TIS directly for all other issues such as:
Contact TIS Support:
Phone: 974-8790
Online help request form: http://bus.utk.edu/tis_cust_survey/TISWorkRequest.asp